Terms & Conditions

Promotions Terms & Conditions

  1. Acceptance. By using or attempting to use the redemption code for an offer, you agree to accept and be bound by these terms and conditions.
  2. Offer Period. Promotions are only available for a limited time only, for as long as it is advertised on RINGLEADER PET PRODUCTS has the right to cancel or change any promotion at any time without notice and in its sole discretion.
  3. Conditions. Promotions are not valid for cash or cash equivalent. Promotions cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer.
    Promotions may not be combined with any other offers unless explicitly noted. Promotions will not always be replicated in-store. Qualifying promotion amount applies to merchandise only, excluding Gift Cards and shipping and handling charges (unless otherwise stated).
  4. Offers are non-transferable. All monetary amounts specified in these terms and conditions are in Australian dollars (AUD). Promotions may be subject to availability.
  5. 'Excluded Items' means sale items and electronic Gift Cards unless otherwise stated.
  6. Redemption. To redeem an offer during an Offer Period, enter the advertised redemption code into the promo code box during the checkout process or purchase using auto-applied code. A coupon code cannot be used in conjunction with any other offer. You can only use the redemption code once unless otherwise stated.
  7. Shipping. Items will only be shipped to addresses within Australia. It is the responsibility of the customer to ensure postal details are correct. If you are not available to accept the parcel it will be delivered to your nearest postal facility. It is the customers responsibility to arrange collection within 10 working days. Redelivery of the order will be charged at the customers expense.
  8. Returns. Returns and exchanges are subject to RINGLEADER PET PRODUCTS return policy. If you return or seek a refund on any item purchased using a promotional offer, the value of the discount will not be refunded to you. Gift Cards or clearance items are not eligible for refund.
  9. Changes. RINGLEADER PET PRODUCTS reserves the right to vary the terms and conditions of the offer by the company’s own discretion.
  10. Offers: From time to time we may run promotions on our website which are subject to both these Terms and any additional promotion-specific Terms which are incorporated into these Terms by reference. You should ensure that you read the specific conditions that apply to each promotion. By proceeding to purchase you agree and accept the Terms of the applicable promotion(s).
  11. Purchases made during a promotional period do not qualify for change of mind refunds or free returns under the company T&Cs. This does not affect your statutory rights.
  12. Buy 1, Get 1 offers exclude clearance product unless stated otherwise. Discount will be applied to the cheapest product added to cart.
  13. Gift with Purchase offers are limited time only, while stocks last. GWP codes can be redeemed off full price items only unless stated otherwise.
  14. Site-wide offers include all published products onsite unless stated otherwise.

Social Media Competition Terms & Conditions

  1. General

1.1. The “” giveaway “the Promotion” is being conducted by RINGLEADER PET PRODUCTS “the Promoter”.
1.2. The Promotion is governed by these terms and conditions.
1.3. By participating or entering into this contest, it is considered acceptance of these terms and conditions.

  1. Entrants

2.1. Only Australian residents, 13 years or over are eligible to take part in the Promotion “Eligible Entrants”.
2.2. Entrants may enter (see section 4) once to be in the draw to win the prize specified in the competition post description. The entry must be unique and meet the terms of clause 4.
2.3. Employees (and their immediate families) of the Promoter and suppliers associated with the Promotion are not eligible to participate in this promotion.
2.4. Individuals must provide their first name, last name and delivery address, as well as any other information reasonably requested by the Promoter. 

  1. Entry and voting period

3.1. The Promotion commences and ends at the times and dates specified in the post description "Promotion Period". No entries will be accepted before the start or after the end of the promotional period. 
3.2. The Promoter takes no responsibility for lost, misdirected entries or for inaccurate information that may have been supplied or not supplied as a result of delays or failures in any equipment, technical error, deletion of data entry, transmission communication, software failure, website access or any other cause outside their control.
3.3. No purchase is necessary to enter this contest; however, your entry must meet all criteria.

  1. How to enter

4.1 Entrants can only submit one entry on either Instagram or Facebook.
By following clause 4.1.1. and 4.1.2, you will gain one “entry”.
4.1.1. Facebook: Visiting Ringleader Pet Products Facebook page and follow the instructions listed in the Facebook competition post description.
4.1.2. Instagram: Follow the instructions listed in the Instagram competition post description.
4.1.3. You must only have one entry per pet, any additional entries will be void.
4.1.4. You do not have to purchase at

  1. Prizes

5.1. The prizes are the following:
5.1.1. Facebook entrants will be in to win the prize mentioned in the Facebook competition post description.
5.1.2. Instagram entrants will be in to win the prize mentioned in the Instagram competition post description.

  1. Prize draw and notification

6.1. The winner(s) will be chosen from all Eligible Entrants through a random number generator.
6.2. The Facebook winner will be contacted within 24 hours of prize draw via a reply to comment on the Ringleader Pet Products competition Facebook post.
6.3. The Instagram winner will be contacted within 24 hours of prize draw via a reply to comment on the Ringleader Pet Products competition Instagram post.
6.4. Winner(s) must private message the Ringleader Pet Products account through Facebook or Instagram to provide delivery details.
6.5. If the winner(s) do not provide confirmation within the correct timeframe, Ringleader Pet Products will redraw winners and follow the above process.
6.6. The promoter reserves the right to verify each winner’s entry and to disqualify any entrant who tampers with or subverts the Promotion, including (but not limited to) acting or attempting to act in a fraudulent or dishonest manner.

  1. Miscellaneous

7.1. The Promoter reserves the right to vary any of the terms applying to the Promotion or to modify, terminate, suspend, or reschedule the Promotion at any time.
7.2. The Promoters decisions in relation to the Promotion are final and no correspondence will be entered into.
7.3. The Promoter, their related companies and their officers, directors, shareholders, employees, advisors, assignees, licensees, representatives, advertising and promotional agencies shall not be liable for any loss, damage or personal injury (including but not limited to direct, indirect or consequential loss) suffered by any person arising directly or indirectly out of or in connection with entering the Promotion or claiming, winning or using any prize, except as required by law.
7.4 This competition is in no way sponsored, endorsed or administrated by, or associated with, Facebook.
7.5 This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram.